Transport FAQ

Terms and Condition for Transport Booking

MAKING A BOOKING

How can I cancel my booking

COLLECTING & DROPPING OFF

What happens if I am late to pick up my car

PAYMENT ENQUIRIES

MAKING A BOOKING 

• Between 21 and 65, but if you are outside these age brackets please contact our reservations department for personalised quote on (63 2) 832-7534.

• Drivers must produce a full British driving licence held for at least one year (Or in some cases an international licence) please check at time of booking.

• This does not mean that you cannot hire a vehicle, but contact our reservations department on 0870 400 0064 to ensure that the supplier will accept a booking with endorsements.

• Once the order has been placed through the web site, the order is confirmed and you will receive confirmation e-mail shortly followed by your voucher. (You must take your confirmation e-mail and voucher to the car hire rental location and show it as proof of purchase).

• It is possible to book and pay for a car on behalf of someone else, however the lead drivers' name must be that of the person who is to drive the vehicle.

• Yes, however they must be registered as additional drivers at extra cost paid locally to the supplier.

• We are unable to guarantee extra requests but our customer service staff on receipt of your booking will confirm these. Payment should be made on collection of the car at the rental location.

• We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).

• All cancellations must be made in writing (and vouchers returned). Notice of cancellation can be by email This email address is being protected from spam bots, you need Javascript enabled to view it , fax to (63 2) 833-3645.

COLLECTING AND DROP OFF 

• The car can be picked up from the rental location stated at the top of your rental voucher, in some instances where pick-up is from an off airport location transport may be provided.

• On collection of your vehicle you must produce your confirmation email and voucher, a full British driving licence which has been held for at least one year (Drivers with a new style licence must have all sections with them). A valid credit card in the name of the lead driver must also be produced on collection of the car as a form of deposit.

• In most locations flights will be met and cars supplied out of normal working hours. However, there may be an additional charge for this service payable locally.

• One way rental s are available in selected locations, please contact our reservations department on (63 2) 832-7534 for a quote.

• Rental days are based on 24-hour units, commencing at the time of pickup If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which maybe higher than our rates. No refunds are payable on cars returned early.

PAYMENT ENQUIRIES 

• We accept Visa, Visa Debit, MasterCard, Solo, Switch, Amex, and Diners

• Your credit card will be charged for the full price of your rental as soon as it is confirmed.